DEAR FRANCES

1. Delivery of goods

Your order will be delivered by DHL Express Worldwide.

You are not able to specify the delivery date and time.

2. Shipping Costs

For the shipping information regarding your Medicom Toy order please click here.

Free Express Shipping on all orders over 500 US Dollar // 420 EURO // 72.300 YEN:

Below 72.300 YEN we charge following:

Shipping Costs:

USA: 24,00 $ // 20,00 EURO // 3.500 YEN
Asia: 24,00 $ // 20,00 EURO // 3.500 YEN
Oceania: 27,00 $ // 23,00 EURO // 4.000 YEN
North America: 24,00 $ // 20,00 EURO // 3.500 YEN
Europe: 26,00 EURO // 31,00 $ // 4.500 YEN
South America: 48,00 $ // 41,00 EURO // 7.000 YEN
Africa and Middle East: 48,00 $ // 41,00 EURO // 7.000 YEN
Other Countries: 48,00 $ // 41,00 EURO // 7.000 YEN

3. Delivery Time

World wide: 3-5 working days

4. Shipping Restrictions

We are not able to ship digital products with lithium batteries.

Also we may not be able to ship certain goods treated as contraband based on your destination. 

5. Delivery Status

You can check the latest delivery status of your order by clicking “View Order Status” in your order confirmation email. 

6. Right of Withdrawal

Restir offers Free Returns on all orders within 14 days of receiving your order.

If you wish to return or exchange your order, contact customer@restir.com and you will receive further instructions regarding the return process. 

Please refer to our Return Policy.

For any questions, please email us at customer@restir.com

Someone from our customer service team will will answer your request within 24 hours. You can also reach us via the form on our contact page.